Role: Oversee daily operations across all 4 outlets. Ensure consistency in service, staffing, hygiene, and stock across locations. Single point of accountability between outlet teams and founder.
Key Responsibilities
Visit or call into all outlets daily; verify opening/closing checklist compliance
Track staff attendance, leave patterns, and roster gaps; coordinate floater deployment
Monitor stock reconciliation flags and report discrepancies
Spot-check hygiene, presentation, and service standards against defined checklist
Log customer complaints/compliments by outlet and shift
Consolidate daily/weekly report to founder (exceptions only, not routine updates)
Escalate staff issues requiring founder decision (leave, discipline, disputes)
Support onboarding and basic training of recent staff on SOPs
Requirements
2+ years supervisory experience, retail/QSR/hospitality preferred
Comfortable with WhatsApp reporting, basic Excel/Petpooja dashboards
Physically mobile across CIDCO, Bypass, and Dopa Bean locations
Robust communicator, firm but fair with staff
📌 Operations Manager Chhatrapati Sambhajinagar
🏢 M/s Dessert Villa
📍 Sambhajinagar
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