Job Description

What you’ll do…
Lead the day-to-day operation of the hotel during your shift, ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure.
Be the key point of contact for guests, handling requests, feedback and service recovery with confidence, empathy and personality.
Work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel.
Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience.
Welcome VIPs, long-stay guests and special arrivals, ensuring every interaction feels personal and memorable.




Complete regular hotel walkarounds to ensure the highest standards of cleanliness, presentation, safety and brand standards are maintained.
Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered.
Handle emergency situations calmly and professionally, ensuring the safety and wellbeing of guests and team members.
Monitor daily operations, occupancy levels and guest feedback to identify prospects for continuous improvement.
Produce comprehensive shift reports and handovers, ensuring effective communication between operational teams.

📌 Duty Manager The Hoxton Bengaluru City
🏢 ENNISMORE
📍 Bengaluru