We are looking for a motivated and confident Collection Executive to recover outstanding payments from customers through outbound calls. The candidate should have positive communication skills, negotiation ability, and basic computer knowledge.
Key Responsibilities:Make outbound payment reminder calls to customers.
Follow up and collect overdue payments.
Handle customer queries related to payments and outstanding dues.
Update call remarks and customer interactions in CRM/Excel.
Follow up on PTP (Promise to Pay) commitments.
Achieve daily collection and productivity targets.
Maintain skilled and courteous communication with customers.
Negotiate payment plans and encourage timely payments.
Ensure compliance with company policies and collection procedures.
Escalate unresolved cases to the concerned team when required.