To be the first point of contact for the company. Handle calls, greet visitors, manage front desk operations, and ensure a smooth, qualified experience for everyone who walks in or calls.
Key Responsibilities
A. Front Desk & Visitor Management
Greet visitors warmly and guide them to the right person/department
Manage visitor register, issue visitor passes, and handle gate coordination
Coordinate meeting rooms and conference room bookings
B. Calls & Communication
Answer incoming calls professionally and route them to concerned departments
Take messages and follow up on pending callbacks
Handle emails and official correspondence at front desk
C. Admin Support
Handle courier inwards/outwards and maintain records
Manage office stationery, pantry, and housekeeping coordination
Prepare daily reports, maintain files,
and do basic data entry in Excel/CRM
D. Customer Service
Address basic queries about company, products, or services
For insurance/hospital: Schedule appointments, explain basic process to customers
Handle complaints politely and escalate to manager when needed
Skills Required
Skill Why It Matters
Communication-Hindi + English fluency. Explicit, polite tone on call
Computer Basics- MS Office, Email, CRM, Biometric/PBX system
People Skills- Warm, patient, and qualified. First impression matters
Organization- Multi-tasking: calls + visitors + files together