Job Summary:We are looking for a proactive and detail-oriented Quick Commerce Executive to manage and streamline end-to-end operations of our quick commerce business. The ideal candidate will ensure effective order processing, inventory management, vendor coordination, and last-mile delivery to deliver a seamless customer experience.
Key Responsibilities:
Operations ManagementOversee daily quick commerce operations including order processing and fulfillment
Ensure timely dispatch and delivery of orders within defined SLAs
Monitor and improve operational efficiency and turnaround time
Inventory & Warehouse ManagementMaintain accurate inventory levels across dark stores / warehouses
Coordinate stock replenishment and demand forecasting
Minimize stock-outs and wastage
Vendor & Partner CoordinationLiaise with suppliers, delivery partners, and third-party vendors
Ensure smooth procurement and logistics operations
Negotiate and manage vendor performance
Last-Mile Delivery ManagementCoordinate with delivery teams to ensure on-time delivery
Track delivery performance metrics and optimize routes
Resolve delivery-related issues and escalations
Customer ExperienceMonitor customer feedback and resolve complaints
Ensure high service quality and customer satisfaction
Work closely with support teams to improve user experience
Data & ReportingTrack KPIs such as order fulfillment rate, delivery time, and cancellations
Prepare daily/weekly/monthly reports
Use data insights to drive process improvements
Requirements:Bachelor’s degree in Business, Operations, Logistics, or related field
1–4 years of experience in Quick Commerce / E-commerce / Supply Chain / Logistics
Strong understanding of hyperlocal delivery models
Proficiency in Excel / Google Sheets; knowledge of ERP tools is a plus
Excellent problem-solving and multitasking skills
Ability to work in a rapid-paced, high-pressure environment
Preferred Skills:Experience with quick commerce platforms (e.g., dark store operations)