Qualification: Graduate / Postgraduate from UGC / AICTE recognized institute b. Should have minimum 5 years in Voice/Chat managing an ERC or similar projects c. Should be fluent in Hindi, English & Telegu
Job Description: support the functions of QC personnel should be able to check the quality of the calls in both online / offline mode towards resolution of any quality lapses and suggest improvements to the responses of 108
Roles And Responsibilities:
Analyse data to identify trends or areas for improvement.
The role of a quality analyst demands solid attention to detail, requiring candidates to be thorough and meticulous in their work.
Provide feedback and training to teams on quality practices.
Ensure regulatory compliance and prepare reports for management.
Develop, implement, and maintain quality assurance.
Performing regular audits and ensure compliance with quality standards and regulations.
Identifying trends and areas for improvement in quality performance.
Conduct regular audits, inspections.
Provide feedback Reviewing staff performance, identifying deviations from quality standards, and offering constructive suggestions for improvement.
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
Paid sick time
Provident Fund
Work Location: In person
📌 Senior Quality Controller Mangalagiri (India)
🏢 Bavya Health Services
📍 India
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