CRM Manager – Job Description (Real Estate – Residential / Commercial Redevelopment)Role Overview

The CRM Manager will oversee customer relationship management operations, collections, customer servicing, banking coordination, documentation, and team management for redevelopment and real estate projects.

Key Responsibilities
Lead the CRM department for residential and commercial redevelopment projects.
Ensure smooth execution of all post-sales activities from booking to possession and registration.
Supervise preparation and execution of Allotment Letters, Agreements, Registrations, Cancellation Letters, Transfers, and related documentation.
Monitor collections, receivables, demand letters, receipts, and payment follow-ups.
Drive achievement of collection targets and ensure healthy cash inflows.
Review daily and monthly collection MIS and initiate corrective actions for target achievement.
Handle customer escalations, settlement cases, penalties, refunds, and bounced cheque matters.
Coordinate with banks and financial institutions for project approvals and home loan disbursement support.
Ensure customer satisfaction through timely query resolution and effective communication.




Monitor Voice of Customer initiatives and improve service standards.
Streamline internal CRM operations through process improvements and reporting systems.
Ensure ERP data accuracy and regular updates.
Generate and review MIS reports related to collections, customer demographics, transfers, escalations, and project status.
Support Sales and Business Development teams with customer insights and operational support.
Coordinate with Legal, Accounts, Projects, HR, Admin, and other departments for seamless workflow.
Train and guide CRM executives and team members to achieve departmental goals.
Conduct periodic audits of documentation and customer records.

Desired Candidate Profile
Graduate/Postgraduate preferred.
5–10 years of CRM experience in Real Estate.
Solid understanding of redevelopment projects and real estate compliance/documentation.
Excellent team handling, collection management, and customer servicing skills.
Solid MIS, ERP, and reporting knowledge

Pay: ₹30,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Crm Assistant Manager / Manager In Real Estate Company Andheri East
🏢 Vijay khetan group
📍 Andheri East