Hilux Inn is seeking a skilled and customer-focused Front Office Receptionist to manage daily front desk operations and deliver an excellent guest experience. The ideal candidate will be the first point of contact for guests and will play a key role in ensuring smooth check-in, stay, and check-out processes.

Key Responsibilities
Welcome guests warmly and handle check-in and check-out procedures efficiently
Manage room bookings, reservations, and availability updates
Respond to guest enquiries via phone, email, and WhatsApp
Provide accurate information about rooms, tariffs, and services
Handle guest complaints or issues promptly and professionally
Coordinate with housekeeping for room readiness and cleanliness status
Maintain guest records and update booking systems
Generate bills, invoices, and collect payments (cash/online)
Ensure the reception area is neat, organized, and presentable at all times

Requirements
Minimum qualification: Plus Two / Diploma / Degree




Prior experience in hotel or front office operations preferred
Basic computer skills (Excel / Google Sheets)
Strong communication skills in English and Malayalam (Hindi is an advantage)
Positive interpersonal and customer service skills
Ability to multitask and handle pressure during peak hours
Willingness to work in rotational shifts

Preferred Skills
Familiarity with hotel booking platforms (Booking.com, Airbnb, etc.)
Knowledge of basic accounting or billing procedures
Problem-solving and conflict resolution skills

What We Offer
Competitive salary
Performance based incentives (Monthly Bonus)
Supportive work environment
Prospect for growth in the hospitality sector

Pay: ₹18,000.00 per month

Language:
English (Required)

Shift availability:
Day Shift (Required)
Night Shift (Required)

Work Location: In person

📌 Front Office Receptionist Hotel / Apartment Hotel Kochi (India)
🏢 Hilux Inn
📍 India