Location: Chennai
Experience: Freshers – 1 Year
Employment Type: Full time

Job Summary

We are hiring a Process Associate (Voice) to handle inbound and outbound customer interactions, resolve customer queries, and deliver a high-quality customer experience. Candidates should have excellent English communication skills and a customer-centric attitude.

Key Responsibilities
Handle customer calls professionally and efficiently.
Respond to customer queries and resolve issues.
Maintain accurate records of customer interactions.
Escalate unresolved issues to the appropriate team.
Meet quality and productivity targets.
Follow company policies and process guidelines.
Ensure high levels of customer satisfaction.

Requirements
Bachelor's degree in any discipline.
Freshers or candidates with up to 1 year of experience.
Excellent verbal and written English communication.
Positive listening and problem-solving skills.
Basic computer knowledge and MS Office skills.
Willingness to work in rotational or shift-based environments, if required.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Process Associate Voice Chennai
🏢 The closing Gap
📍 Chennai