Job Title: Customer Support Executive
Location: Mumbai
Job Type: Full-Time
Industry: Customer Service / BPO

Job Summary

To provide qualified customer assistance through Voice, Chat, Email, or a blended support process. The role involves resolving customer queries, maintaining service quality standards, and ensuring a positive customer experience.

Key Responsibilities
Handle customer interactions through Voice, Chat, Email, or blended support channels.
Resolve customer inquiries accurately and within defined service timelines.
Maintain qualified communication while delivering high-quality customer service.
Record customer interactions and update internal systems accurately.
Follow established processes, quality standards, and company policies.
Meet assigned productivity, quality, and customer satisfaction objectives.




Escalate complex customer concerns to the appropriate team when required.

Eligibility & Requirements
Minimum qualification: 12th Pass or equivalent.
Good verbal and written communication skills in English and/or Hindi.
Basic computer proficiency and the ability to work with multiple applications.
Preferred typing speed:
Chat/Email Support: 35 WPM or above
Voice Support: 25 WPM or above
Willingness to work in rotational shifts based on business requirements.
Solid problem-solving ability, customer-focused mindset, and attention to detail.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Health insurance
Life insurance
Provident Fund

Work Location: In person

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