A telecaller's job is to make calls to customers to generate sales or provide customer service. They may work for insurance companies, credit card companies, or telemarketing firms. Responsibilities
Make calls: Make outbound calls to potential and existing customers
Provide information: Explain company products and services
Meet targets: Work to meet individual and team sales targets
Maintain records: Keep daily call records and progress reports
Stay updated: Keep up with market trends
Identify needs: Identify customer needs and problems
Handle complaints: Deal with customer complaints and rejections
Skills
Communication: Have excellent communication skills, both written and verbal
Problem solving: Be able to reason quickly and act on your own ideas
Multitasking: Be able to handle a variety of calls without causing disruptions
Adaptability:
Be able to adjust to different situations and customers
Product knowledge: Be well-informed about the products, services, and industry trends
Customer service: Provide excellent customer service
Attention to detail: Have high levels of attention to detail
Telecallers should also be resilient, positive, and patient.
Job Types: Full time, Permanent, Fresher
Pay: ₹8,086.00 - ₹27,163.49 per month
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Required)
Sales: 1 year (Required)