₹15,000 to ₹18,000 Gross (Depending on Experience)
Job Location:
Reay Road, Mumbai
Job Summary:
We are looking for a Customer Relationship Executive who can handle customer communication, maintain strong relationships with clients, and ensure customer satisfaction. The candidate should have good communication skills, follow-up abilities, and basic computer knowledge.
Roles & Responsibilities:
Handle customer inquiries through phone calls, emails, and messages.
Maintain good relationships with existing and recent customers.
Follow up with customers regarding orders, deliveries, payments, and service updates.
Coordinate with sales, dispatch, and production teams for smooth customer service.
Resolve customer complaints and provide proper solutions.
Maintain customer records and update data in Excel/software.
Prepare daily follow-up and customer interaction reports.
Support the sales team in achieving customer satisfaction.
Ensure timely response to customer requirements.
Skills Required:
Good communication and interpersonal skills.
Basic knowledge of MS Excel and computer operations.
Robust follow-up and coordination skills.
Ability to handle customers professionally.
Problem-solving and multitasking abilities.
Qualification:
Graduate in any field preferred.
Candidates with customer service or sales coordination experience will be preferred.
Preferred Candidate:
Positive spoken English, Hindi and Marathi communication.
Positive attitude and customer-focused approach.
Experience in industrial/product-based companies will be an added advantage.