Key Responsibilities
Greet and assist customers visiting the service department.
Schedule service appointments and confirm bookings.
Make service reminder calls and follow up on pending appointments.
Contact customers after service to collect feedback and ensure satisfaction.
Handle customer queries, complaints, and coordinate with the service team for timely resolution.
Monitor customer satisfaction (CSI) and support initiatives to improve service quality.
Coordinate with Service Advisors and the Workshop team to ensure a smooth customer experience.
Prepare daily and monthly customer follow-up reports.
Support customer retention and loyalty programs.
Requirements
Bachelor's degree in any discipline.
Positive communication skills in English and Malayalam.
Proficiency in MS Office and basic computer applications.
Strong interpersonal, communication, and problem-solving skills.
Prior experience in customer service or the automobile industry is preferred.
Skills
Excellent customer handling and communication.
Solid follow-up and coordination skills.
Ability to manage multiple tasks efficiently.
Skilled attitude with a customer-focused approach.
Team player with good organizational skills.
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Adaptable schedule
Food provided
Paid sick time
Provident Fund