Core Responsibilities
Customer Relations: Greet clients, listen to vehicle issues, handle complex complaints, and build long-term trust to drive repeat business.
Workflow Management: Create and manage job cards, oversee workshop scheduling, and delegate repair tasks efficiently.
Technical Liaison: Translate customer concerns into exact repair orders for technicians and consult on mechanical alternatives.
Estimates & Sales: Prepare cost and time estimates, secure customer approvals, and upsell maintenance packages or parts.
Quality Control: Review completed work and coordinate timely vehicle delivery. [1]

Requirements & Qualifications
Experience: 3 to 5+ years of experience as an automotive service advisor in a dealership or busy service center.
Technical Knowledge:



Robust understanding of automotive technology, systems, and repair procedures.
Software Skills: Proficiency with Dealer Management Systems (DMS) and service scheduling tools.
Soft Skills: Exceptional leadership, conflict resolution, communication, and multi-tasking abilities.
Education: Diploma or degree in automotive or mechanical engineering is often preferred

Pay: ₹37,500.00 - ₹42,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Paid time off
Provident Fund

Work Location: In person

📌 Senior Service Advisor Thiruvalla (India)
🏢 AVG MOTORS
📍 India