ROLE DESCRIPTION
Monitor ATM activity via surveillance systems and remote dashboards.
Track machine uptime, power/network status, and unusual behavior.
Coordinate with field teams for on-ground verification and issue resolution.
Maintain detailed logs of incidents, escalations, and interventions.
Ensure timely alerts and follow-ups for hardware, network, or security anomalies.
Support preventive maintenance schedules and reporting.
QUALIFICATIONS
Solid observational and analytical skills
Comfortable with tech interfaces and remote monitoring tools
Quick decision-maker with a calm, solution-oriented mindset
Willing to work in rotational shifts and handle high-alert situations.
BE or equivalent.
Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus.
📌 Technical Support Executives Bengaluru
🏢 Transact Global
📍 Bengaluru
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