Company: Come Again
Website: comeagain.co.in
Location: sector 16, Rohini, Delhi (Work from Office)
Employment Type: Full-time
Pay: ₹18,000.00 - ₹24,000.00 per month

About Us

Come Again is a fast-growing e-commerce brand specializing in customizable Italian charm bracelets and accessories. We are passionate about delivering an outstanding customer experience and are looking for a Customer Support Executive to become an important part of our growing team.

Responsibilities
Handle customer queries through phone calls, WhatsApp, Instagram, email, and other communication channels.
Make outbound calls to customers whenever required for order confirmation, issue resolution, delivery updates, and post-purchase support.
Resolve customer concerns related to orders, shipping, returns, exchanges, payments, and products.
Maintain a polite, empathetic, and professional tone in every interaction.
Coordinate with the operations team to ensure quick issue resolution.
Keep accurate records of customer interactions and follow-ups.
Deliver an exceptional customer experience and maintain high customer satisfaction.

Requirements




Excellent verbal and written communication skills in Hindi and English.
Previous experience in customer support, telecalling, or customer service (e-commerce experience preferred).
Confident and qualified phone communication skills.
Robust problem-solving ability and a customer-first attitude.
Comfortable using Google Sheets, CRM software, and messaging platforms.
Ability to multitask and work efficiently in a fast-paced environment.

Preferred Qualifications
Experience with Shopify, Shiprocket, or similar e-commerce platforms.
Experience handling WhatsApp Business and Instagram DMs.
Good typing speed and attention to detail.

Salary

Competitive salary based on experience and skills.

Why Join Come Again?
Be part of one of India's fastest-growing D2C jewelry brands.
Friendly and supportive work setting.
Opportunities for learning, growth, and career advancement.
Work on exciting products loved by thousands of customers.

Pay: ₹18,000.00 - ₹24,000.00 per month

Experience:
Customer support: 1 year (Preferred)

Language:
Fluent english (Required)

Work Location: In person

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