Purpose

Responsible for designing processes and aligning technology to support E-Retail operations and ensure qualitative alignment and implementation of these current process to support E-Retail operations
Key Responsibilities

Responsibilities
Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
Drive safety and security of all E Tail shipments in the location
Drive timely, accurate and profitable delivery of shipments to customers
Ensure they meet their MOO targets
Ensure adherence to service quality levels set forth for the location
Key Result Areas and Key Performance Indicators

Sr. No

Key Result Areas

Key Performance Indicators

1

Drive service quality and excellence in the branch

ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)

ü Strike rate %

ü RTO % reduction

ü Reduction in remittance exception cases

2

Ensure effective tracking and real-time responsiveness

ü MOO Scorecard for location

📌 Assistant Manager Operations Pnq Pune
🏢 Dhl
📍 Pune