Key Responsibilities:
Welcome guests warmly upon arrival with a professional greeting.
Handle check-in and check-out procedures efficiently.
Maintain a high level of customer service at all times.
Answer guest inquiries regarding hotel services, facilities, and local attractions.
Manage reservations, cancellations, and room allocations.
Coordinate with housekeeping and other departments for smooth operations.
Handle guest complaints politely and resolve issues promptly.
Maintain accurate records, including guest details, billing, and reports.
Ensure proper maintenance of the front desk area and lobby presentation.
Assist guests with luggage coordination (if required).
Handle phone calls, emails, and walk-in inquiries professionally.
Maintain confidentiality of guest information.
Ensure proper handover between shifts.
Follow SOPs and hotel policies strictly.





Requirements:
Valuable communication skills (English + local language preferred).
Presentable and well-groomed personality.
Basic computer knowledge (PMS knowledge is an advantage).
Solid customer service attitude.
Ability to work in shifts, including weekends and holidays.
Previous hotel/front office experience preferred (fresher's can apply).

Additional Expectations:
Maintain positive guest reviews and feedback.
Follow grooming standards at all times.
Work as a team player and support colleagues.

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:
Versatile schedule
Food provided

Work Location: In person

📌 Guest Service Associate Kozhikode (India)
🏢 RIO PREMIUM ROOMS & SUITES
📍 India