Key Responsibilities
Welcome guests and ensure a smooth check-in and check-out experience.
Handle room reservations, cancellations, and modifications.
Operate the Property Management System (Hotelogix) for guest registration, billing, room allocation, and reports.
Respond to guest queries, requests, and complaints promptly and professionally.
Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Maintain accurate guest records and prepare daily Front Office reports.
Handle cash, card, and other payment transactions as per company procedures.
Ensure compliance with hotel policies, grooming standards, and service protocols.
Requirements
Graduate in Hotel Management or any relevant discipline.
1–3 years of experience in Front Office operations in a hotel.
Hands-on experience with Hotelogix PMS is mandatory.
Valuable communication and interpersonal skills.
Proficient in MS Office.
Willingness to work in rotational shifts, weekends, and holidays.
Preferred Skills
Robust customer service orientation.
Problem-solving and multitasking abilities.
Professional grooming and positive attitude.
Ability to work effectively in a quick-paced workplace.