Key Responsibilities
Monitor online conversations across social media platforms, news portals, blogs, forums, and review websites.
Track brand mentions, keywords, hashtags, and emerging trends using social listening tools.
Identify negative sentiment, misinformation, fake news, and potential reputation risks and escalate them promptly.
Prepare daily, weekly, monthly, and campaign-wise ORM reports with insights and recommendations.
Coordinate with internal content, creative, and client teams for timely issue resolution.
Conduct sentiment analysis and identify audience perception trends.
Monitor competitors' online reputation and benchmark performance.
Support crisis communication by identifying and reporting high-priority issues in real time.
Maintain trackers for grievances, public feedback, escalations, and resolutions.
Assist in creating ORM dashboards and performance reports using Excel and PowerPoint.




Ensure adherence to client SLAs and reporting timelines.

Required Skills
Solid understanding of Online Reputation Management and Social Listening.
Hands-on experience with monitoring tools.
Excellent analytical and reporting skills.
Knowledge of social media platforms including Facebook, X (Twitter), Instagram, YouTube, LinkedIn, and public forums.
Ability to identify trends, sentiment shifts, and potential reputational risks.
Solid written and verbal communication skills in English and Hindi.
Advanced proficiency in Microsoft Excel and PowerPoint.
Ability to work in a fast-paced setting with multiple stakeholders.

Pay: ₹8,086.00 - ₹22,635.44 per month

Work Location: In person

📌 Social Media Marketing Intern Sahibzada Ajit Singh Nagar (India)
🏢 Bright Advertising
📍 India