We are looking for a smart and customer-focused Reservations Executive to manage centralised bookings and enquiries from the corporate office for multiple hotel properties.
This is primarily a telecalling-based role, involving handling customer enquiries, closing reservations over calls, and making outbound calls for corporate tie-ups and business development support.
This role directly impacts revenue, occupancy, and guest experience.
Key Responsibilities
Handle inbound calls, WhatsApp, and online enquiries for room bookings from the corporate office
Manage reservations for multiple hotel properties through a centralised system
Close bookings efficiently through phone conversations and follow-ups
Provide accurate information on room availability, pricing, offers, and policies
Coordinate with individual properties to ensure smooth booking confirmations
Maintain and update booking records and CRM data
Follow up on enquiries to maximize conversions
Make outbound calls to corporates for tie-ups and partnerships
Support in generating corporate leads and long-term business relationships
Work towards achieving booking and revenue targets
Key Requirements
1–4 years of experience in telecalling / reservations / front office / sales coordination
Robust communication and convincing skills over the phone
Comfortable handling both inbound and outbound calls
Basic knowledge of hotel bookings / OTA platforms is an advantage
Positive organisational skills and attention to detail
Ability to work in a target-driven workplace
What We Are Looking For
Someone who can convert enquiries into confirmed bookings over calls
Strong communication, persuasion, and follow-up skills
Confident, presentable, and customer-focused over the phone
Ability to manage bookings across multiple properties from a central location
Why Join Us
Work with multiple hospitality brands under one platform
Direct impact on revenue and occupancy
Growth opportunities in sales and corporate partnerships
Structured role based out of the corporate office
If you are confident in handling calls, closing bookings, and managing reservations over the phone, we would love to hear from you.