Skills
Well experienced in Customer Care operations
Ability to monitor, track and improve lead conversion rates
Excellent verbal and written communication skills
Proficient in Call auditing
Valuable knowledge in CRM
Solid problem solving and escalation handling abilities
Time management & ; workflow coordination skills

Knowledge in CRM and Whatsapp bot

Roles and Responsiblity
Manage and supervise daily call inflow & Whatsapp bot communication and response flow
Check for adequate call load and take steps to increase .
Track & ; Monitor Call Quality & ; Call response Rate.
Performance Conversion Metrics
Monitor timely whatsapp broadcast execution and response turnaround time
Handle call escalations & resolve issues with team and customer.
Increase call to customer visit conversion ratio and report the same on a monthly basis.
Coordinate with internal departments (pharmacy, front office, nurse team) for seamless operations.
Train, guide & support and motivate customer care team to follow leads effectively.

Pay: ₹30,000.00 - ₹45,000.00 per month

Advantages:
Leave encashment
Provident Fund

Work Location: In person

📌 Manager Customer Care Chennai
🏢 Sethu Healthcare
📍 Chennai