Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer enquiries, coordinating with the sales team, ensuring timely follow-ups, maintaining customer records, and delivering an excellent customer experience throughout the used car buying journey. The role focuses on improving lead conversion, customer satisfaction, and repeat business.

Key Responsibilities
Handle inbound and outbound customer calls related to used car enquiries.
Follow up with leads generated through walk-ins, website, social media, and other marketing channels.
Schedule showroom visits, vehicle inspections, and test drives.
Maintain and update customer information in the CRM system.
Coordinate with the sales team to ensure timely customer follow-ups.
Assist customers with vehicle availability, pricing, finance, insurance, and documentation.
Conduct post-sale follow-up calls to ensure customer satisfaction and collect feedback.
Handle customer complaints professionally and ensure timely resolution.
Maintain daily reports on enquiries, follow-ups, bookings, and customer feedback.




Support the dealership in achieving customer satisfaction (CSI) and sales targets.

Qualifications
Graduate in any discipline.
0–2 years of experience in customer service, telecalling, or automobile sales (Used Car experience preferred).
Freshers with excellent communication skills may also apply.

Required Skills
Excellent verbal and written communication.
Robust customer handling and interpersonal skills.
Positive telephone etiquette.
Basic knowledge of MS Office and CRM software.
Ability to multitask and coordinate with different departments.
Customer-focused, proactive, and result-oriented.

Preferred Experience
Experience in an automobile dealership, especially in used car sales or customer relationship management.
Knowledge of vehicle finance and insurance processes will be an added advantage

Pay: From ₹15,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

📌 Cre Used Cars Kochi (India)
🏢 Sree Gokulam Motors & Services
📍 India