Key Responsibilities
Customer Interaction
Welcome customers and receive vehicles for service.
Listen to customer complaints and accurately document issues.
Explain service recommendations, repair requirements, and costs.
Vehicle Inspection
Perform a preliminary inspection of the vehicle.
Identify visible issues and note them on the job card.
Recommend preventive maintenance based on vehicle condition and manufacturer schedules.
Job Card Preparation
Create service orders/job cards with complete customer and vehicle details.
Record customer concerns clearly for technicians.
Coordination with Workshop
Communicate repair requirements to technicians.
Monitor repair progress and ensure timely completion.
Coordinate availability of spare parts when needed.
Cost Estimation and Approval
Prepare repair estimates and explain them to customers.
Obtain customer approval before carrying out additional work.
Vehicle Delivery




Review completed work.
Explain repairs performed and charges incurred.
Ensure customer satisfaction during vehicle handover.
Customer Relationship Management
Handle customer complaints and resolve service-related issues.
Follow up after service to ensure satisfaction.
Promote service packages, maintenance plans, and value-added services.

Required Skills
Valuable communication and customer service skills
Basic automotive technical knowledge
Problem-solving ability
Computer proficiency (Dealer Management Systems, MS Office)
Sales and upselling skills
Time management and multitasking

Pay: ₹19,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Senior Service Advisor Kottayam
🏢 KAIRALI FORD
📍 Kottayam