The Senior Captain will be responsible for overseeing restaurant floor operations, ensuring excellent guest service, and managing the service team efficiently.
Key Responsibilities:
Supervise daily F&B; service operations
Lead and manage stewards/runners during shifts
Ensure high standards of customer service and satisfaction
Handle guest complaints and provide quick resolutions
Take and monitor orders for accuracy and timely delivery
Coordinate with kitchen for smooth service flow
Maintain hygiene, grooming, and service standards
Train recent staff and monitor team performance
Prepare daily reports and assist in inventory control
Ensure proper table setup and service etiquette
Requirements:
3–5 years of experience in hospitality (restaurant/café/hotel)
Robust leadership and team handling skills
Positive communication and problem-solving ability
Knowledge of food & beverage service standards