We are looking for a Customer Support Agent who will handle customer queries and escalations across multiple platforms such as Email & Chat. The role requires robust communication skills, the ability to multitask, and a customer-first mindset.

The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.

Key Responsibilities
Handle customer queries and escalations through Email & Chat
Respond to customer complaints within the defined SLA/TAT.
Coordinate with internal teams to investigate and resolve customer issues.
Provide timely updates to customers regarding the status of their complaints.
Maintain accurate records and escalation trackers in Excel.
Ensure proper follow-ups and closure of customer complaints.
Identify recurring issues and highlight them to the team.

Required Skills
Solid written and verbal communication skills.
Experience in customer support or escalation handling.




Valuable typing speed and multitasking ability.
Proficiency in Microsoft Excel (tracker management).
Ability to work in a fast-paced environment.

Additional Skills (Preferred)
Knowledge of South Indian languages such as Kannada will be an added advantage.

Qualifications
Any Graduate
Prior Customer Support / Customer Service experience preferred

Work Details
Location: Andheri Marol
Working Days: 6 days a week (Rotational Week Off)

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

Application Question(s):
What's your Current CTC?
What's your Expected CTC?
What's your Notice Period?
Are you comfortable working from our office location in Marol, Andheri?

Education:
Bachelor's (Required)

Experience:
Customer Service : 1 year (Required)

Language:
Kannada (Required)

Work Location: In person

📌 Customer Support Executive Cse Andheri (India)
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📍 India