We’re Hiring: Call Center Manager – Honda Workshop (Adabari, Guwahati)

Key Responsibilities:
Lead, supervise, and motivate the CRE team to achieve daily and monthly targets.
Monitor inbound and outbound customer calls, including service reminders, appointment scheduling, follow-ups, and feedback calls.
Ensure timely follow-up with customers to enhance service retention and customer satisfaction.
Track and improve the performance and productivity of the CRE team.
Prepare daily, weekly, and monthly call reports and MIS.
Coordinate with the Service Department to ensure smooth customer communication.
Train, mentor, and evaluate CREs on communication skills and process adherence.
Handle customer escalations professionally and ensure prompt resolution.




Ensure compliance with dealership SOPs and maintain high customer satisfaction standards.

Eligibility:
Graduate in any discipline.
Minimum 3 years of experience in managing a call center or customer relationship team.
Robust leadership, communication, and people management skills.
Positive knowledge of MS Excel and MIS reporting.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment

Work Location: In person

📌 Call Center Manager Guwahati
🏢 Bimal Honda
📍 Guwahati