Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to handle customer inquiries, complaints, service requests, and follow-ups. The candidate will be responsible for ensuring customer satisfaction by providing timely and accurate information regarding products and services.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries through phone, email, WhatsApp, or other communication channels.
Register customer complaints and service requests in the system.
Coordinate with service technicians and internal departments for issue resolution.
Provide accurate information about products, warranty, and services.
Follow up with customers regarding pending complaints and service status.
Maintain customer records and update CRM/software regularly.
Ensure high customer satisfaction and maintain service quality standards.
Escalate unresolved issues to the concerned department or supervisor.




Prepare daily call reports and customer feedback reports.

Required Skills
Positive communication and interpersonal skills.
Basic computer knowledge and MS Office proficiency.
Ability to handle customer complaints patiently and professionally.
Solid problem-solving and coordination skills.
Ability to work under pressure and manage multiple tasks.
Knowledge of CRM/customer support software is an added advantage.

Qualification
Any graduate / diploma.
Prior experience in customer service or call center operations preferred.
Freshers with valuable communication skills can also apply.

Experience
0 to 2 years of experience in customer support/customer care.

Preferred Industry
Consumer Electronics
Home Appliances
Authorized Service Centers
Retail & Service Industry

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive Pattabiram
🏢 Run Service Infocare
📍 Pattabiram