The Front Office Staff is the first point of contact for customers visiting the showroom. They are responsible for creating a positive impression, managing inquiries, and ensuring smooth communication between customers and internal departments.
Key Responsibilities
Customer Handling
Greet and welcome customers in a polite and professional manner
Understand customer requirements and guide them to the concerned department (sales/service)
Maintain a pleasant and customer-friendly workplace at the reception
Communication Management
Answer incoming calls and respond to customer queries
Handle emails, messages, and online inquiries
Provide accurate information about vehicles, services, and offers
Appointment & Coordination
Schedule service appointments and test drives
Coordinate with sales and service teams for customer follow-ups
Maintain visitor logs and daily reports
Documentation & Records
Maintain customer records and database
Handle basic paperwork related to inquiries and bookings
Ensure proper filing and data entry
Showroom Support
Assist in showroom activities, promotions,
and events
Ensure reception area is clean and well-organized
Support management with administrative tasks
Required Skills
Valuable communication skills (English + local language preferred)
Pleasant personality and professional appearance
Basic computer knowledge (MS Office, CRM systems)
Robust interpersonal and customer service skills
Ability to multitask and stay organized
Qualifications
Minimum: Plus Two / Diploma / Degree (any discipline)
Prior experience in customer service or front office is an advantage
Working Conditions
Work in a showroom environment
May require weekend/holiday shifts (common in automobile dealerships)
Key Performance Indicators (KPIs)
Customer satisfaction and feedback
Call handling efficiency
Accuracy of records and coordination
Qualified behavior and punctuality