Experience Required
Freshers and experienced candidates are welcome to apply.
Prior experience in a customer service, voice, chat, email, or BPO environment will be an advantage.
Responsibilities
Handle customer interactions through Chat, Voice, Email, or Blended Support channels, depending on the assigned process.
Resolve customer queries in a professional and timely manner.
Maintain high standards of customer service and communication.
Accurately document customer interactions and follow process guidelines.
Meet productivity and quality targets as defined by the organization.
Requirements
Minimum qualification: 12th Pass or equivalent.
Positive verbal and written communication skills.
Basic computer knowledge and ability to navigate multiple applications.
Typing speed:
Chat / Email Support: Minimum 35 WPM preferred.
Voice Support: Minimum 25 WPM preferred.
Willingness to work in rotational shifts within business operating hours.
Strong customer service orientation and problem-solving skills.
Benefits
Structured training and onboarding.
Growth opportunities opportunities within the organization.
Performance-driven work workplace.
Opportunity to gain experience in customer support operations.
Work Schedule
9-hour shifts, including scheduled breaks.
Rotational shifts as per business requirements.
Pay: ₹14,000.00 - ₹19,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Work Location: In person
📌 Customer Support Executive Cse Indore
🏢 Career Hotspot & Services
📍 Indore
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