Handle inbound and outbound calls, live chat support, email support, and social media queries professionally.
Resolve customer complaints, service issues, and product queries promptly and effectively.
Provide accurate information regarding products, services, billing, and order status.
Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR).
Escalate unresolved issues to the appropriate department/team lead when necessary.
Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).
Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks.
Cross-sell / up-sell products or services where applicable.
Age limit 18 to 25
Only fresher candidate applied now
Pay: ₹9,791.61 - ₹14,270.55 per month
Perks:
Versatile schedule
Health insurance
Provident Fund
Work from home