Key Responsibilities
Welcome guests warmly and provide excellent customer service.
Perform guest check-in and check-out efficiently.
Handle room reservations, cancellations, and modifications.
Answer telephone calls and respond to guest inquiries professionally.
Provide information about hotel facilities, services, local attractions, and transportation.
Process payments and maintain accurate billing records.
Coordinate with Housekeeping, Food & Beverage, and Maintenance departments to ensure guest satisfaction.
Handle guest requests, complaints, and special requirements promptly.
Maintain accurate guest records using the hotel's Property Management System (PMS).
Ensure the reception area is clean, organized, and presentable.
Follow hotel policies, security procedures, and cash-handling guidelines.
Prepare daily reports and complete shift handover documentation.

Required Skills




Excellent communication and interpersonal skills.
Solid customer service orientation.
Basic computer knowledge and familiarity with hotel PMS software (e.g., Opera).
Positive problem-solving and multitasking abilities.
Qualified appearance and positive attitude.
Ability to work rotating shifts, weekends, and holidays.

Qualifications
Diploma or Bachelor's degree in Hospitality, Hotel Management, or a related field (preferred).
1–2 years of experience in hotel front office & Should know IDS
Fluency in English; additional languages are an advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Associate Ghaziabad
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad