The CRM Executive will be responsible for managing customer relationships, handling incoming leads, coordinating site visits, and ensuring smooth communication between clients and the sales team. The goal is to convert leads into customers and maintain long-term client relationships.
Key Responsibilities:
Lead Management
Handle incoming leads from website, portals, social media, and walk-ins
Qualify leads, update CRM, and assign to sales team
Ensure timely follow-ups and maintain lead status in CRM
Client Communication & Coordination
Call and schedule site visits for interested clients
Share project details, brochures, and pricing information
Address client queries and provide regular updates
CRM & Reporting
Maintain accurate records in CRM software – lead source, status, remarks
Generate daily/weekly reports on lead conversion,
site visits, and follow-ups
Identify drop-offs and suggest re-engagement strategies
Post-Sales Support
Coordinate with sales and documentation team for customer onboarding
Share updates on construction progress with booked clients
Handle after-sales queries and ensure customer satisfaction
Team Coordination
Work closely with sales, marketing, and site team for smooth handover
Provide feedback on lead quality to marketing team
Required Skills & Qualifications:
Graduate in any discipline
0–3 years experience in sales or customer service
Valuable communication skills in English, Hindi, and Odia
Basic computer skills and comfort with MS Excel/CRM tools
Ability to handle multiple leads and work in a target-driven workplace
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Client Relationship Manager Bhubaneswar (India)
🏢 BricknBar
📍 India
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