Role:
Handle customer service for commercial vehicles, coordinate with technicians, and ensure timely service delivery with high customer satisfaction.
Key Responsibilities:
Understand customer issues and create job cards
Coordinate diagnosis and repair with workshop team
Provide estimates, timelines, and service updates
Handle delivery and explain work completed
Manage complaints and ensure resolution
Upsell services and maintain CRM records
Requirements:
Experience in commercial vehicle servicing (LCV/HCV)
Solid communication and customer handling skills
Basic technical knowledge of vehicle systems
Experience in dealership/service center preferred