Key Responsibilities:
Handle customer inquiries and manage orders from development through shipment.
Coordinate with production, procurement, quality, and logistics teams to ensure timely execution and delivery.
Monitor order status, production schedules, and shipment timelines.
Maintain regular communication with clients regarding order progress, approvals, and dispatch schedules.
Resolve production, sourcing, and supply chain issues proactively.
Ensure accurate order documentation and timely updates in internal systems.
Track delivery commitments and ensure customer satisfaction.
Required Skills:
Merchandising & Order Management
Client Coordination & Relationship Management
Production Planning & Follow-up
Supply Chain & Logistics Coordination
Solid Communication & Negotiation Skills
Problem-Solving & Multitasking Ability
MS Excel and Reporting Skills
Preferred Candidate Profile:
Experience in garment, textile, apparel, or fashion merchandising.
Robust understanding of the order lifecycle from development to shipment.
Ability to coordinate with multiple stakeholders and manage deadlines effectively.
Customer-focused with excellent follow-up and organizational skills.