Duty Manager – Front Office

Job Summary

The Duty Manager is responsible for supervising the daily front office operations, ensuring smooth guest service, handling guest complaints, coordinating with departments, and maintaining hotel standards during shifts.

Key Responsibilities
Supervise front office operations during assigned shifts.
Ensure smooth check-in and check-out procedures.
Handle VIP guests and special requests.
Resolve guest complaints professionally and promptly.
Coordinate with Housekeeping, Engineering, Security, and F&B; departments.
Monitor room status, room availability, and occupancy.
Ensure proper grooming and discipline of front office staff.
Handle emergency situations and incident reporting.
Assist in training and guiding front office team members.
Ensure adherence to hotel policies and SOPs.
Maintain guest satisfaction and service quality standards.

Requirements




Bachelor’s degree or Diploma in Hotel Management preferred.
Minimum 4–7 years of hotel front office experience.
Valuable communication and leadership skills.
Knowledge in IDS software preferred.
Ability to handle guest relations and problem-solving.
Versatile to work shifts, weekends, and holidays.

· People from hotel industry alone may apply.

Skills Required
Guest handling
Team leadership
Communication skills
Problem-solving
Decision-making
Operational coordination
Multitasking

Perks:
Cell phone reimbursement
Food provided
Internet reimbursement
Paid sick time
Provident Fund

Work Location: In person

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Duty Manager Kozhikode
🏢 Tiara MPS
📍 Kozhikode