Tele calling Executive (Service Department) – Key Responsibilities

(Maruti Suzuki Service Workshop)
Call customers to schedule periodic maintenance and service appointments.
Follow up with customers for due services, accidental repairs, and vehicle maintenance reminders.
Contact customers for service campaigns, recalls, and special service offers.
Confirm service appointments and coordinate with the Service Advisor for smooth scheduling.
Handle inbound customer calls related to service bookings and general inquiries.
Maintain accurate customer interaction records in the CRM/DMS.
Conduct post-service follow-up calls to collect customer feedback and ensure customer satisfaction.
Escalate customer complaints or unresolved issues to the Service Manager or Customer Care Manager.
Promote value-added services such as AMC, Extended Warranty, Genuine Accessories, and Maruti Suzuki Genuine Parts.
Achieve daily and monthly calling, appointment, and customer retention targets.
Coordinate with Service Advisors, Workshop Controller, and Customer Care teams to ensure timely communication.
Prepare daily,



weekly, and monthly telecalling performance reports.
Update customer contact details and maintain an accurate customer database.
Ensure skilled communication, proper call etiquette, and compliance with company policies.
Support customer retention initiatives by encouraging repeat workshop visits and building long-term customer relationships.

Job Types: Regular / Permanent, Full time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Ability to commute/relocate:
Jhunjhunun, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Preferred)

Experience:
Telecommunication: 1 year (Preferred)
Host/hostess: 1 year (Preferred)
total work: 1 year (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Telecaller Jhunjhunu
🏢 Auric Motors
📍 Jhunjhunu