Job Summary

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We are looking for a Customer Experience Executive to manage customer interactions throughout the loan application journey. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to coordinate with internal teams to ensure a smooth and timely loan process.

Key Responsibilities
Contact customers to explain loan products and documentation requirements.
Assist customers in completing loan applications and resolving queries.
Follow up on pending documents and application status.
Coordinate with sales, credit, and operations teams for timely processing.
Maintain accurate customer records in CRM/software.
Provide regular updates to customers until loan disbursement.
Handle customer complaints professionally and ensure prompt resolution.




Meet daily follow-up and customer satisfaction targets.

Required Skills
Excellent verbal and written communication skills (Hindi and English preferred).
Solid customer service and relationship management skills.
Positive follow-up and coordination abilities.
Basic computer knowledge (MS Office, CRM systems, email).
Ability to multitask and work in a target-driven workplace.
Positive attitude and problem-solving mindset.
1–3 years of experience in customer service, telecalling, banking, NBFC, or loan processing is an advantage

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:
Cell phone reimbursement
Paid sick time
Paid time off

Work Location: In person

📌 Customer Experience Executive Vikaspuri
🏢 Capitalbox Advisory and Management Services Private
📍 Vikaspuri