We are hiring for a Customer Success Manager role for our client, a growing organisation.
Key Responsibilities
Own the post-sales customer relationship to drive retention and satisfaction
Manage client onboarding to ensure smooth product/service adoption
Proactively identify and resolve customer issues before they escalate
Track account health metrics and drive renewal/upsell opportunities
Collaborate with sales and product teams to improve the customer experience
Required Skills
Robust experience in customer success or account management
Excellent relationship-building and communication skills
Data-driven approach to tracking account health and retention
Strong problem-solving and conflict-resolution skills
Ability to manage multiple client accounts simultaneously
Valuable to Have
Experience with CRM tools (Salesforce/HubSpot)
Background in SaaS or B2B customer success
MBA in Marketing/Operations
About the Opportunity
This is a full-time, permanent role with excellent growth prospects. The client offers a cooperative work culture, competitive compensation, and strong learning opportunities.