About the Role
Develop a robust understanding of our business workplace
Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data technology
Where appropriate, identify processes that can be Centralized and conceptualize recent operating model and migration plan
Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
All about you
Experience in driving business transformation / digital transformation preferably for B2B services organizations
Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
3 to 4 years of experience, with an undergraduate or masters degree
Strong project management, stakeholder management and communication skills
Exposure to any of these domains is preferred though not essential B2B Sales processes, Sales productivity tools (e.g. Salesforce); Data visualization and reporting platforms (e.g. Tableau) etc.
Corporate Security Responsibility
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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