Core aptitudes:
Critical thinking: Analyze complex problems, drive rootcause analysis and summarize key findings
Customer focus: Understand and anticipate customer impact, manage expectations proactively
Explicit communication: Explain technical issues clearly to both technical and nontechnical stakeholders
Accountability / ownership: Take endtoend responsibility for issues through resolution and followup
Adaptability & continuous learning: Able to prioritize effectively; take initiatives to ramp up quickly on current solutions, technology, and customer settings
Must have experience:
Payments domain: Account-to-account and / or cards
Cloud technology: Working in leading cloud environments (i.e. Azure, AWS, etc.)
Customer interaction: Remote or in person
Functional support :
Configuring payment solutions, reproducing issues, investigating, driving root cause analysis, documenting findings
Solution deployment support: Deploying pipelines, troubleshooting deployment issues
Scripting experience: Able to write and adapt scripts independently
Nice to have experience:
Development / coding experience: Able to identify and fix software issues
Onsite support: Work face to face with a client, in their environment
NFR support: Support performance testing, disaster recovery, load balancing or equivalent NFR validation
ISO 20022: Familiar with ISO 20022 standards