Role & responsibilities
Educate patients on their eye condition, diagnosis, and proposed treatment/surgery/lens
Explain procedures, surgery timelines, and pre/post-operative instructions.
Assist with form filling, consent documentation, and payment options.
Address queries and anxieties of patients and their relatives with clarity and empathy.
Support coordination between patients, OT scheduling, optical, pharmacy, and doctors.
Maintain counseling records and follow-up call logs.
Collect testimonials and feedback for quality improvement.
Provide reassurance to nervous patients, especially elderly and pediatric cases.
Guide outstation patients regarding travel, stay, and follow-up plans.
Provide knowledge to patient to make informative decision regarding treatment.
Scheduling of Patient appointment
📌 Patient Care Counsellor Uttar Pradesh
🏢 Purvanchal Netralaya Retina Care Centre
📍 Uttar Pradesh
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