We are looking for a detail-oriented and proactive qualified to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires robust coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities
Return Ticket Operations
Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
Ensure timely closure of open tickets as per defined SLAs.
Coordinate with customers, field teams and logistics partners for smooth resolution.
Reverse Logistics Pickup Coordination
Accelerate return pickups by proactively coordinating with logistics partners.
Track pickup status and ensure timely movement of return goods.
Follow up on pending pickups and escalations.
Inventory Receiving Management
Maintain inventory visibility for all returned assets.
Support a streamlined receiving process by ensuring accurate inwarding of return materials.
Minimize inventory discrepancies through proper reconciliation and verification.
Faulty Returns Assessment
Ensure timely processing of faulty returns.
Coordinate inspection, assessment, repair, or replacement actions.




Ensure proper and timely assessment of returned goods.
Data Reporting
Maintain record visibility for all return transactions.
Prepare daily/weekly/monthly return and closure reports.
Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
Identify process bottlenecks and recommend corrective actions.

Required Skills
2 5 years in operations, reverse logistics, customer support operations, warehouse returns,
or repair/replacement management.
Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
Solid coordination and follow-up skills
Excellent communication Skill
Experience in ticketing / CRM systems
Inventory reconciliation and record management
Proficiency in Excel / Google Sheets
Analytical mindset with reporting skills
Ability to manage multiple return cases simultaneously

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Supply Chain Executive Karnataka
🏢 Dozee
📍 Karnataka