We are seeking a skilled Salesforce Developer with solid expertise in Service Cloud to design, develop, and implement scalable Salesforce solutions that enhance customer service operations. The ideal candidate will collaborate with business stakeholders, administrators, and architects to deliver high-quality, performance-driven Salesforce applications.

Key Responsibilities
Design, develop, test, and deploy Salesforce solutions with a focus on Service Cloud
Customize and configure Service Cloud features such as Cases, Queues, Omni-Channel, CTI, and Knowledge
Develop Apex classes, triggers, batch jobs, and Lightning Web Components (LWC)
Implement integrations using REST/SOAP APIs and third-party systems
Optimize Service Cloud performance and ensure best practices for security and scalability
Participate in requirement analysis, technical design, and code reviews
Provide production support, debugging, and issue resolution
Maintain technical documentation and follow Salesforce release updates

Primary Skills (Must-Have)
Salesforce Service Cloud (Cases, Case Assignment Rules, Escalations, Entitlements, Omni-Channel, Knowledge, CTI)
Apex (Triggers, Classes, Batch, Queueable, Schedulable)
Lightning Web Components (LWC) and Aura
Salesforce Flows (Record-Triggered, Screen Flows)
SOQL & SOSL




Salesforce Security Model (Profiles, Roles, Permission Sets, Sharing Rules)
Debugging and performance optimization
Salesforce deployment tools (Change Sets, SFDX, CI/CD)

Secondary Skills (Positive to Have)
Experience with Experience Cloud (Communities)
CTI integration (Amazon Connect, Genesys, Five9, etc.)
Einstein Bots / Chat / Messaging
Salesforce Field Service Lightning (FSL)
Integration middleware (MuleSoft, Boomi)
JavaScript, HTML, CSS
DevOps tools (Git, Jenkins, Copado, Gearset)
Salesforce Data Migration tools (Data Loader, Data Import Wizard)

Qualifications
Bachelor s degree in Computer Science, Information Technology, or equivalent
Salesforce certifications preferred:
Salesforce Platform Developer I / II
Service Cloud Consultant
Salesforce Administrator (optional but beneficial)
Robust understanding of SDLC and Agile methodologies
Excellent problem-solving and communication skills

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Salesforce Developer Service Cloud Karnataka (India)
🏢 Winspire Tech
📍 India