International Voice Process

Customer Support Executive / International Voice Process Associate

Job Summary

We are looking for enthusiastic and customer-focused candidates for an International Voice Process role. The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.

Key Responsibilities
Handle customer calls professionally and efficiently
Resolve customer queries, complaints, and requests
Provide accurate information about products/services
Maintain quality standards and call KPIs
Update customer records in CRM systems
Escalate unresolved issues to relevant teams
Follow communication scripts and process guidelines
Ensure customer satisfaction and positive experience

Required Skills
Excellent verbal communication in English
Positive listening and interpersonal skills
Ability to handle international customers politely
Basic computer knowledge




Typing and multitasking skills
Willingness to work in rotational/night shifts

Eligibility
BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
Freshers and experienced candidates can apply
Prior BPO/Customer Support experience is an advantage

Preferred Qualifications
Experience in voice support/customer service
Familiarity with CRM tools
Robust problem-solving ability

Work Details
Shift: UK Rotational shifts
Location: Work from Office
Week Offs: Rotational
Salary: Based on experience and company standards
Attractive incentives based on performance

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Hiring For International Voice Process Karnataka
🏢 Firstsource
📍 Karnataka