Role & respon
Training Strategy & Planning
Develop and implement training calendars aligned with business goals.
Identify training needs through performance analysis, mystery audits, and feedback.
Design structured onboarding programs for recent hires.
Product & Sales Training
Conduct training on diamonds, gold, gemstones, and jewellery collections.
Train staff on selling techniques, cross-selling, and upselling.
Customer Experience Training
Train staff on luxury retail etiquette, grooming, and customer engagement.
Enhance customer handling, objection handling, and relationship-building skills.
Retail Operations Training
Train staff on SOPs, billing processes, inventory handling, and compliance.
Ensure adherence to company policies and operational standards.
Performance Improvement




Conduct refresher trainings based on sales performance gaps.
Coach underperforming employees to improve productivity.
Support store managers in building high-performing teams.
Training Effectiveness & Reporting
Monitor training effectiveness through assessments and sales improvements.
Maintain training records and prepare training reports.
Track ROI of training programs

Preferred candidate profile
Robust knowledge of jewellery products
Retail sales training expertise
Excellent presentation and communication skills
Coaching and mentoring ability
Solid interpersonal and influencing skills

📌 Training Manager Maharashtra (India)
🏢 karan kothari jewellers
📍 India