Role & responsibilities:

The Service Delivery Manager will lead and manage large-scale SAP AMS engagements with end-to-end ownership of delivery, governance, financials, and client relationships. The role requires robust leadership in handling multi-tower AMS programs, ensuring SLA adherence, driving transformation initiatives, and delivering high customer satisfaction in a global delivery model.

The ideal candidate should have extensive experience in financial governance, multi-vendor management, SLA-driven service delivery, risk management, and stakeholder engagement, ensuring superior service quality and continuous improvement.

Preferred candidate profile:
SAP AMS Delivery & Governance.
SLA/KPI Management & ITIL Processes.
Financial & Commercial Management
Multi-Vendor & Global Delivery Management
Stakeholder & Executive Relationship Management
Service Transformation, Automation & Continuous Improvement
SAP ECC, S/4HANA, BTP, CPI, GRC, BW, SolMan

Preferred Certifications: PMP, PRINCE2, ITIL

📌 Service Delivery Manager Sap Ams Maharashtra
🏢 LTM
📍 Maharashtra