Role and Responsibilities:
Collaborating with senior executives to establish and execute goals for the city
Continuously monitoring the achievement of task by keeping a high involvement and close check
To coordinate and monitor company appointed Installer partners in the city and ensure quality of work is delivered as per agreed terms and conditions
Develop dealer relations on behalf of eCB in the city. Ensure satisfactory resolution of queries and concerns in timely manner.
Assist and supervise the city team and ensure achievement of key deliverables from the team. Enhance productivity, increase morale of the team and maintain discipline
Ensure Standard Operating Procedure (SOPs) are followed by installer partner
Should be enterprising to learn through self-research and gather knowledge

Deliverables:
Site Feasibility planning for the region, maintain the customer database and ensure customer calling, recording of VOC in database
Schedule installation of EV charging infra with customer, communicate to installer partner, monitor the completeness and correctness of the survey




Coordination with team for updation of dealer master data and submission / communicating the same to SPOC of the dealership
Regular interaction with dealer SPOC / Dealer Sales Head and case by case discussion and progress made
Mystery audits at survey and installation site
Customer coordination for installation, ensure completeness of installation as per survey report
Check and monitor the progress of work, resolving on ground challenges
Maintain database and ensure data security
Feedback from customer and customer relationship management

Desired Candidate Profile
Mature, presentable, sincere, hardworking, can work without supervision and monitoring, trustworthy, should possess positive communication skills for general interaction and objection handling from a learned, high net worth customers
Organizational skill
Multitasking, Valuable knowledge of MS Office
Knowledge about Electric Vehicle / Electric Vehicle Charging Station Working [Preferable]

📌 City Manager Gujarat
🏢 Echargebays Emobility
📍 Gujarat