Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future timely payments, so that balance is maintained in their banks for EMI deductions.
To counsel customers about the payment terms and methods, this often requires reviewing the customer loan information in our database/system, and/or asking probing questions to consumer in order to better understand potential the reasons of non payment and further resolving the problem
Update information in our system/software regarding the calls made.
Utilize various skip tracing techniques and collection strategies to locate the customers in order to collect payment from them.
Awareness Calling - Keep the customers informed about their EMI deduction dates, amount etc.
Segregating/escalating cases to be forwarded to the field officers for cash collection.
Coordinating with the field staff and customers for such cases/collections.
Make outbound calls and consistently follow the company's collection call model and techniques

📌 Collection Executive Mumbai (India)
🏢 Svatantra Microhousing Finance
📍 India