Job Title: AWS / Amazon Connect Engineer

Location: Noida
Experience: 36 Years
Employment Type: Full-Time

About the Role

We are seeking a skilled AWS / Amazon Connect Engineer to join Customer Experience Services organization. The role involves designing, implementing, and supporting scalable cloud-based customer experience solutions using AWS and CaaS platforms.

You will work in a quick-paced, agile setting to enhance next-generation CX platforms while maintaining and supporting live production systems.

Key Responsibilities
Design, configure, and manage Amazon Connect contact center solutions
Develop and enhance contact flows, routing strategies, and integrations
Integrate AWS services including:
Lambda, S3, DynamoDB, EC2, CloudFront, IAM
Third-party APIs and CX tools
Build scalable automation using Python / JavaScript / Node.js
Work across the full DevOps lifecycle:
Design, development, testing, CI/CD pipelines, and deployments
Support production systems and provide L3 incident resolution
Perform root cause analysis (RCA) and implement fixes
Collaborate with architects, product teams, and engineering teams
Contribute to code reviews and design discussions




Implement automation to reduce manual effort
Improve system performance, monitoring, and operational efficiency

Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
3–5 years of experience in AWS and cloud platforms
2+ years of hands-on experience with Amazon Connect
Solid expertise in AWS services:
Lambda, S3, DynamoDB, EC2, CloudFront, IAM
Experience in scripting with:
Python / JavaScript / Node.js
Experience building and maintaining CI/CD pipelines
Strong troubleshooting and debugging skills across environments
Experience supporting production systems (L3 support)

Preferred Qualifications
AWS Certification (Cloud Practitioner or higher)
Experience with CaaS platforms (Genesys, RingCentral)
Familiarity with CX technologies:
Voice, IVR, Chat, Messaging (SMS, WhatsApp)
Knowledge of monitoring and automation tools
Experience in Agile and DevOps environments

Key Skills
Amazon Connect
AWS Cloud Services
API Integration
Python / JavaScript / Node.js
DevOps & CI/CD
Automation & Monitoring
Production Support

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